EG4 Community Forum

EG4 Eric
EG4 Eric
@eg4eric
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EG4 Online Support
Joined: October 29, 2024 8:29 pm
Last seen: May 20, 2026 8:24 pm
Topics: 43 / Replies: 1071
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RE: EG4 14.3kWh indoor wall mount battery BMS comms issues - resulting in blackouts, power blips, and charging restarts

@natwall1 Can you share the ticket number that Signature gave you if available or can you provide the inverter's serial number so I can look at the se...

3 months ago
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RE: Can EG4 provide feedback about flickering on the 18Kpv?

@bobandroslyn If you have Seamless EPS switching enabled, you can try disabling it to see if that helps. As of now, I don't know any other settings th...

3 months ago
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RE: Unable to connect to 18kPV dongle

@samjam24x7 Can you share a screenshot of what you're seeing?I would like to confirm it's not the app. If it's an issue with the app, sending another ...

3 months ago
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RE: New EG4 Connect App now available!

@bobandroslyn I don't believe it's supposed to provide a confirmation, but it would be a good idea for them to send one. I will mention this as well. ...

3 months ago
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RE: My off-grid 12000XP 3-phase system had arc fault on non-connected MPPT, won't come out of standby

@gigadude I would have to double check if we can send a replacement board or if the whole inverter would need to be replaced. Have you tested voltage ...

3 months ago
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RE: Chargeverters

Are you communicating both batteries with the inverter? Usually, the batteries can either communicate with the inverter or the chargeverter. you will ...

3 months ago
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RE: Does the 6000XP support firmware updates on a USB stick?

@ponobillYou can use your phone and update the inverter through our EG4 app.

3 months ago
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RE: Field Impact Notice- 48V Batteries

@caseysweb On the Flexboss, you can change the battery type to Lead Acid and set all the voltage parameters.

3 months ago
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RE: Field Impact Notice- 48V Batteries

@james You can find it here ↓Indoor Wallmount – EG4 Community Forum

3 months ago
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RE: 6000XP shutting down / warning code 25

@lucilightningIf you send me your information, I can make sure one of our team members contacts you as soon as possible.

3 months ago
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RE: XP 6000 keeps shutting down…

@lucilightning Is your inverter running the lates firmware?

3 months ago
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RE: EG4 Wi-Fi + Ethernet Dongle does not work on Ethernet path

@fkitzmannCan you disconnect the dongle and connect it again? It should display the blinking IP LED on the dongle. You can also hold the reset button ...

3 months ago
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RE: Unexplained short lasting load spikes

@johnaandAre you able to share your station name or inverter's serial number with me so I can look into this issue for you?Do you notice the power goi...

3 months ago
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RE: Odd 12000xp behavior when coming off grid-charge to Solar/Battery mode.

@clarktheshark I'm glad you were able to get it resolved!Also, I'm taking notes on this in case it comes up again.

3 months ago
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