@ovgregUsually, for warning 20 on the 12000XP, it is recommended to check your PV wired. This means there is a leakage somewhere in the wires. I would...

You can reach our tech support team by email at [email protected] or by phone at (903) 609-1988.

It really depends on the Surge of the compressors. The 6000XP can handle up to 12kW for about 3.5 seconds and 11kW for about 5 seconds. I believe you ...

I apologize for not being active for the past couple of days!@powerup Is there a reason this setting is only applicable to Working Mode (and not in ...

@ericw As mentioned by dtbaker61 and yooperjay, it's possible that your loads are exceeding 6000W, or that the load panel is not properly balanced bet...

@kevinbTo view battery data on the EG4 Monitoring website, set the inverter’s Lithium Brand to 1. This setting provides the most reliable communicatio...

@shankusmc Yes, changing the Lithium brand from 0 to 1 will help with proper communication and will allow for you to see the battery details more accu...

Are you getting any alarms when this happens?

@gtsquiresIf you’re still experiencing issues, feel free to contact our team at [email protected] or call us at (903) 609-1988 so we can help...

@holymaniacI can definitely help you out with these issues and get some answers for you!Can you please send me a DM with the ticket number or your inv...

@jckemp3 I am reporting this to our team so we can test it. Which EG4 inverters do you have and how many for your system?Are you able to send me a DM ...

@shankusmc As long as you set the Lithium brand to 1, you will be able to see the battery information on the monitoring website as shown below.

@captjwh Apologies for the delay. It appears your system is set to AC Charge throughout the entire day. Was this setting applied before or after you s...

Which state are you signing up for?