You are correct. I do see that now. Thank you.

@clarktheshark Are you able to have the system online so I can review the settings and some data to find what is causing this issue? I would still r...

@rayborbon You have to make sure you are connected to the dongle network first before you scan. When you scan, the dongle is scanning for the Wi-Fi ne...

@joey After reviewing the pictures, I did notice that you have the DIP switches backwards. The first one needs to be down and the rest up. Shou...

@swoods We didn’t make an announcement, but a few users have reported the same issue. It doesn’t seem to impact all systems—only some.

@rayborbon I was able to test, and you are correct, it does not load up any Wi-Fi networks. I am definitely reporting this immediately to our team. Th...

@dtbaker61 I see, I will share this with our battery technicians. At the moment, I don't have a date for another the release of the next firmware upda...

If anyone has any other feedback or bugs you have run into, youcan report them here ⬇️EG4 Connect Bug Report - EG4 Electronics

@ray74 Thank you for that. When you have a chance, could you also share some photos of the batteries and how the batteries are connected to each oth...

@not-a-chef If you share your inverter's serial number or your station name, I can double check on this for you.

@fsbma1 I apologize for the delayed response. I don't have a phone like directly to myself, but if you want, I can schedule a day and time to help you...

@enmanuel_v You can connect the dongle to it and if it does happen again, we have it recorded, and I will be able to look into the issue.

@rayborbon Thank you for pointing that out. I'm not sure if it's just a bug but we will definitely look into that.