@captjwh If you have an installer account, you possibly have access to it, you can go into maintenance tab and go to UL Compliance on the left side, o...

@g0380 Are you able to share a video of this happening so we can work towards a solution for this?

Thank you for the feedback and we apologize for the inconvenience. I will pass this along to our team for improvement.

@fsbma1 I recommend charging the batteries to 57V and letting the battery recalibrate to fix the SOC difference. I'm attaching a guide on this. You ca...

@supered9000 Are you 100% sure that the battery is not charging or discharging?

@jiggawatty I was informed late yesterday that there was an issue with the servers. AS of today, everything should be working normally again.

@b0nn3r Thank you for that, I will pass this along to our team. I'm sure you're not the only one with the issue, it's most likely a bug.

@dfwtinker As of now, it's going to stay the same. I haven't heard anything regarding the website but when I do I will definitely let everyone know!

Did this happen yesterday or this morning?

@pahoto7Good morning, Can you please explain what you need assistance with? I'd be happy to assist you.

@enmanuel_vDo you have the inverter connected to the internet through the dongle?That's a good sign, that it hasn't happened again.

@solar1soloI don’t have a direct line; however, you can call our tech support line and speak with any member of the support team and give them the tic...

@solar1solo Understood! I did see the ticket; We have noticed this issue with other customers. We would like to roll back the firmware on the inverter...

You can use external bus bars, or you can use the cables shown below and connect the cables directly to the chargeverter and the battery. EG4 Charg...