@dtbaker61 I see, I will share this with our battery technicians. At the moment, I don't have a date for another the release of the next firmware upda...

If anyone has any other feedback or bugs you have run into, youcan report them here ⬇️EG4 Connect Bug Report - EG4 Electronics

@ray74 Thank you for that. When you have a chance, could you also share some photos of the batteries and how the batteries are connected to each oth...

@not-a-chef If you share your inverter's serial number or your station name, I can double check on this for you.

@fsbma1 I apologize for the delayed response. I don't have a phone like directly to myself, but if you want, I can schedule a day and time to help you...

@enmanuel_v You can connect the dongle to it and if it does happen again, we have it recorded, and I will be able to look into the issue.

@rayborbon Thank you for pointing that out. I'm not sure if it's just a bug but we will definitely look into that.

Go to the Maintenance tab and select Remote Update. You should be able to perform a standard update from there. You will have to do an OVER THE AIR up...

I’m looking into this and have consulted with our battery technicians. I’m currently waiting for their response.