EG4 Community Forum

EG4 Eric
EG4 Eric
@eg4eric
Admin
EG4 Online Support
Joined: October 29, 2024 8:29 pm
Last seen: July 24, 2026 8:56 pm
Topics: 43 / Replies: 1113
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RE: Monitor app not updating telemetry

@jiggawattyCould you provide screen shots of what you are seeing so we can share with our team to find a solution for this?

7 months ago
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RE: EG4_ceaa-0508

@eareyes20 Could you provide your inverter's serial number? I can attempt to roll back the firmware to 0507 and see if that fixes the issue.

7 months ago
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RE: Utility requiring a screenshot of the Volt-Var setting on the Flexboss21 before they will conduct PTO Inspection

@captjwh End users don't have access to these settings. However, if there is anything else I can provide for you, please let me know.

7 months ago
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RE: Flexboss and 2 EG4 Batteries

@fsbma1 What was the voltage?Do you usually charge your batteries to 100% and discharge to 20%?

7 months ago
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RE: Monitoring Portal expected behavior?

@kimnach Once the system is online and the settings are configured, they will remain saved and operate as intended.

7 months ago
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RE: Utility requiring a screenshot of the Volt-Var setting on the Flexboss21 before they will conduct PTO Inspection

@captjwhI believe this is the setting picture you need. This setting is not available for the end user.

7 months ago
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RE: Update/Downdate 6000XP Firmware at Remote Location

@dtbaker61 You’ll need to download the firmware through the app and keep the app open the entire time. Once you’re at the location, connect to the i...

7 months ago
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RE: Update/Downdate 6000XP Firmware at Remote Location

@jxnhrpr I agree with you and thank you for your feedback! and I will share this with our team.

7 months ago
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RE: Enabling SMART LOAD causes issues

@g0380 I wasn’t able to find any information on transformers being used with our inverters. Since this configuration hasn’t been tested, I don't have ...

7 months ago
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RE: Busbar PCS

@mattcrumYou shouldn't have to update the firmware. You should be able to see it under the CT Power Offset(W).

7 months ago
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RE: Need a solution for mobile app notifications

@jjfalardeauThank you for bringing this to our attention. I’ll share these details with our team so we can further investigate and work toward a resol...

7 months ago
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RE: New 6000XP Firimware-1C1212

@ray74This behavior is not normal. Which batteries are you using with your system?How do you have the batteries connected?Do you have the batteries co...

7 months ago
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RE: 12000XP Abnormal High Fan Speed

@solar1soloWe will have to replace the inverter for you. Were you provided a ticket number from our Tech support team? If so, can you please provide t...

7 months ago
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RE: 24v CAN bus communication with Victron

I don’t believe this would work. Since the 24V Lifepower4-V2 is not able to communicate with Victron, adding an LL battery would likely not resolve th...

7 months ago
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RE: Utility requiring a screenshot of the Volt-Var setting on the Flexboss21 before they will conduct PTO Inspection

@captjwhWe apologize for the inconvenience. We are currently experiencing a higher-than-usual volume of inquiries and are working to respond to each o...

7 months ago
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