@bobc The 200A rating from the grid represents the maximum total current available to the home, enforced by the main breaker. Both the backup panel a...

@captjwhThis is the Master inverter- 54100E0159 This is the Slave inverter- 54100E0143   The Gridboss does not have any data in it, as ...

@dfwtinker Happy New Years!Thank you for the feedback. I will share this information with our team to ensure the numbers are correct and accurate. I’v...

@captjwh If you have an installer account, you possibly have access to it, you can go into maintenance tab and go to UL Compliance on the left side, o...

@g0380 Are you able to share a video of this happening so we can work towards a solution for this?

Thank you for the feedback and we apologize for the inconvenience. I will pass this along to our team for improvement.

@fsbma1 I recommend charging the batteries to 57V and letting the battery recalibrate to fix the SOC difference. I'm attaching a guide on this. You ca...

@supered9000 Are you 100% sure that the battery is not charging or discharging?

@jiggawatty I was informed late yesterday that there was an issue with the servers. AS of today, everything should be working normally again.

@b0nn3r Thank you for that, I will pass this along to our team. I'm sure you're not the only one with the issue, it's most likely a bug.

@dfwtinker As of now, it's going to stay the same. I haven't heard anything regarding the website but when I do I will definitely let everyone know!

Did this happen yesterday or this morning?

@pahoto7Good morning, Can you please explain what you need assistance with? I'd be happy to assist you.

@enmanuel_vDo you have the inverter connected to the internet through the dongle?That's a good sign, that it hasn't happened again.

@solar1soloI don’t have a direct line; however, you can call our tech support line and speak with any member of the support team and give them the tic...