Thank you for your feedback. As you mentioned you can connect to the dongle locally by connecting to the dongle's network. However, I will share this ...

You’ll need to install the multipack firmware on all the batteries and ensure the LL batteries are positioned on top of the battery rack, as shown in ...

@henderson Usually, communication works with Luxpower protocol which is Lithium Type: 6. Is that the protocol you tried on the inverter?

That is not normal behavior, do you have PV and batteries in your system?

You can look at this document that explains connecting the batteries togetherInstalling-EG4-LL-S-w-other-batterirs.pdfYou will need to install the mul...

Do you have the EG4 120000XP or do you have the SNA US 12K LuxPower inverter?

If you fill out the form on our website, we can help you find EG4 certified installers near your area. Get EG4 - EG4 Electronics

Does the dongle have all 3 lights on? If not, can you please let me know which ones are on or blinking?Can you elaborate more on your question "What d...

Is the inverter picking up any voltage from the batteries?If the inputs on the inverter were shorted out, the only option would be to replace the inve...

As previously mentioned, the 18kPV has a maximum AC output capacity of 12,000W. This limit is fixed and cannot be adjusted through settings.

Yes, if grid goes down, your system will use battery power for loads and once they hit that percentage or voltage that is set, the generator will take...

I don't know for sure, but if I were to guess, I would say something like Start:23.5V-24V Stop:28V (if you want full batteries, if not, you can set it...

Are you selling back to grid with AC couple?

Thank you for sharing this information and keep us updated. I’ll continue looking into the issue and will let you know what I find.

Can you share a screenshot of the message you are getting?