Are you trying to set the protocol on the battery?

@thomaspugmail-com You need either a LL-S, WallMount or a Lifepower4 V-2 battery.

@rickwilliams123 I see, you can email our compliance team, and they will be able to help you with [email protected]

@thomaspugmail-com I will look into this. Did the power go out, causing the dongle to turn off at the time the grid went down? If so, the dongle might...

@thomaspugmail-com Which batteries do you have? Also, make sure that the Lithium brand is set to 1

@teeumup No worries! I can send you another dongle. Please send me a private message with your full name, number and address.

Make sure you change the time on 3 locations, Station tab (Configuration) Users tab (Configuration) Settings tab (Maintenance)

@dougl This is not possible. Enabling Off-Grid mode completely stops both importing from and exporting to the grid.

I am looking into a solution for this, but meanwhile, do you mind sharing your panel specs?

All compliance certifications, testing documents, and reports are available on our website's product pages.Did they specifically mention needing any c...

@teeumupIn order to get battery information on the monitoring website, you need to have a E-Wi-Fi dongle starting with BJ, BG, BE, or DJ and you also ...

Does your system have PV and batteries?A grid outage would not necessarily cause an alarm or warning to appear on your system. You could also look at ...

This firmware has not been released yet, but we will announce it and inform everyone as soon as it becomes available.

@chad18kpv This firmware has not been released yet, but we will announce it and inform everyone as soon as it becomes available.

This issue was resolved as of Saturday morning and the website should be working as normal. If anyone has any issues with the website, please let me k...