Hello, thanks for looking into this issue. I did get ticket # 155867 for the SOC mismatch between my two batteries but don’t remember getting one fo...

@jjfalardeauThank you for bringing this to our attention. I’ll share these details with our team so we can further investigate and work toward a resol...

@ray74This behavior is not normal. Which batteries are you using with your system?How do you have the batteries connected?Do you have the batteries co...

@solar1soloWe will have to replace the inverter for you. Were you provided a ticket number from our Tech support team? If so, can you please provide t...

I don’t believe this would work. Since the 24V Lifepower4-V2 is not able to communicate with Victron, adding an LL battery would likely not resolve th...

Thanks for the reply. the Utility requires me to send them a screenshot (from the monitor.eg4..) or picture (from the LCD). there is no setting for ...

@captjwhWe apologize for the inconvenience. We are currently experiencing a higher-than-usual volume of inquiries and are working to respond to each o...

Here is a link to the manual. The settings start on page 46.EG4-6000XP-Manual.pdf Setting #3: Lead Acid (This is to charge by voltage) Setting #14...

@clarkthesharkAre all the batteries updated with the latest firmware? You can check by using BMS Tools SoftwareWe don't have any documentation on that...

@eg4eric what would be the exact steps to download a firmware update to the Phone App or a laptop in a location you HAVE wifi available, travel, and ...

@ray Were you able to access your settings? Are you still getting the error message?

@eg4eric. Thanks for the quick reply. Those options are particularly for folks in the same situation as me. I strongly recommend EG4 or LUXPower make ...

@gtsquires You can send me a private message. Those settings look correct. As mentioned, I can look further into this and take a look at the data to s...

Here is a video you can look at, if you haven't already. Dongle ConnectMake sure that you are connecting the dongle to a 2.4Ghz network. Let me know i...

@eg4eric EG4-WallMount Indoor Battery | 48V 280Ah | 14.3kWh We actually had a power outage last night I tested the batteries with my small heat pum...