@mattcrumIf you can share the inverter's serial number with me, I can take a look at it for you.

@caesarv I will ask to see if we can get this approved.

Are you getting any error or warning codes on the inverter?Also, is the inverter running the latest firmware?

@fkitzmannI just need a picture of the whole inverter so I can show my manager that it's an 18kPV.

Which firmware is the inverter running on?

@ravasunpower No rush at all! the system will be okay; it's only a warning. If it was causing damage, it would have an error code and possibly be shut...

Which Lithium Brand do you have set on the inverters?Make sure you have 1, as this is the best communication protocol to use with the WallMount batter...

This issue has been reported to Engineering; however, I have not received an update on their progress yet. I will follow up with them and provide any ...

No worries! I don't have any information on your case at the moment, but after looking into this error code, it does look like you might need to get t...

I will look into this, but at the moment I don't have any information on the 12000XP and the new WallMount battery being certified for UL 9540

@lemoeller We don't have any plans for this. However, our newest WallMount battery has a connection that you can connect directly to it instead of usi...

@pigsy2001gmail-com I went ahead and set Battery Back up mode for you. Do you have EG4 WallMount battery?Also, remember you wont be able to discharge ...

@eagleridgeCan you share a picture of how the batteries are connected to both inverters?

@ravasunpower Have you done a full system restart by removing all power sources? if not, I recommended doing one. Removing, battery power, solar power

@rev114 I apologize for the delayed response. I was out of the office most of last week. I saw that you got in touch with our tech team. Were you able...