@decker make sure to check the station time, end-user time, and the time on the settings are all the same. If they are not the same the time will inve...

If you are getting the W00, then that is a communication failure with the battery. Meaning you would have to double check the paralleling cables betwe...

@sunfarmer I'm not sure if this will help, but here is a video regarding the Neutral ground bondNeutral Ground Bond Setting Update for EG4 6000 & ...

As long as your wiring matches the configuration shown in the manual, you can place the batteries wherever you prefer. However, the ideal setup is the...

Try restarting the inverter completely by separating all power sources from it and turning it back on. If you still get the code after this, it would ...

@amy Did you have any questions or issues with your system?

The BossBox is designed to support only the 12kPV, 18kPV, FlexBoss21, and FlexBoss18 models. Mounting the GridBoss is not recommended, as the BossBox ...

@wardo5757 I haven’t identified anything, but our team is conducting a more in-depth review of all the data.

In your inverter's settings, you need to change the Battery Type to Lead acid

@darcymyers Thank you for letting me know! I'll pass this along to our team!

@wardo5757 I don't remember if I asked for this already, but are you able to provide me with your inverter's serial number or station name please? We ...

@dougl I totally understand! Although I can't promise anything, I can definitely let them know.

That battery is pretty much completely depleted. You can try charging it with a 48V charger at a very low amperage. We do offer a 48V chargerverter th...

@darcymyers This issue has been resolved, let me know if you continue to have issues with this.

The best way to charge the EG4 battery would be through voltage. SOC would not be a factor in your case since there is no communication. As far as I k...