If anyone has any other feedback or bugs you have run into, youcan report them here ⬇️EG4 Connect Bug Report - EG4 Electronics

@ray74 Thank you for that. When you have a chance, could you also share some photos of the batteries and how the batteries are connected to each oth...

@not-a-chef If you share your inverter's serial number or your station name, I can double check on this for you.

@fsbma1 I apologize for the delayed response. I don't have a phone like directly to myself, but if you want, I can schedule a day and time to help you...

@enmanuel_v You can connect the dongle to it and if it does happen again, we have it recorded, and I will be able to look into the issue.

@rayborbon Thank you for pointing that out. I'm not sure if it's just a bug but we will definitely look into that.

Go to the Maintenance tab and select Remote Update. You should be able to perform a standard update from there, If the battery is online. If you’re un...

I’m looking into this and have consulted with our battery technicians. I’m currently waiting for their response.