If you provide your serial number or station name, I'd be happy to take a look at your settings to see why this is happening.

We apologize for the inconvenience. There was an issue on Friday April 28th, however this issue was resolved Saturday April 29th. If there are any oth...

I spoke to our HVAC team, and they recommended to contact your distributor and get the outdoor unit replaced. If you would rather not return it, I can...

I apologize! As of now, I don't have an update on this.

I would recommend reaching out to your distributor for a replacement. You shouldn't have any issues getting to that screen.

Make you turn off the breaker on the battery Switch all DIP switches down Restart the BMS with the power button (Not breaker) Hold the return butto...

Can you share some numbers or examples of what you mean?

That could be the issue as well. This has been reported, and a fix is currently in progress.Let me know if you are still having issues with the time.

Are you trying to set the protocol on the battery?

@thomaspugmail-com You need either a LL-S, WallMount or a Lifepower4 V-2 battery.

@rickwilliams123 I see, you can email our compliance team, and they will be able to help you with [email protected]

@thomaspugmail-com I will look into this. Did the power go out, causing the dongle to turn off at the time the grid went down? If so, the dongle might...

@thomaspugmail-com Which batteries do you have? Also, make sure that the Lithium brand is set to 1

@teeumup No worries! I can send you another dongle. Please send me a private message with your full name, number and address.

Make sure you change the time on 3 locations, Station tab (Configuration) Users tab (Configuration) Settings tab (Maintenance)