@mattcrumYou shouldn't have to update the firmware. You should be able to see it under the CT Power Offset(W).

@jjfalardeauThank you for bringing this to our attention. I’ll share these details with our team so we can further investigate and work toward a resol...

@ray74This behavior is not normal. Which batteries are you using with your system?How do you have the batteries connected?Do you have the batteries co...

@solar1soloWe will have to replace the inverter for you. Were you provided a ticket number from our Tech support team? If so, can you please provide t...

I don’t believe this would work. Since the 24V Lifepower4-V2 is not able to communicate with Victron, adding an LL battery would likely not resolve th...

@captjwhWe apologize for the inconvenience. We are currently experiencing a higher-than-usual volume of inquiries and are working to respond to each o...

Here is a link to the manual. The settings start on page 46.EG4-6000XP-Manual.pdf Setting #3: Lead Acid (This is to charge by voltage) Setting #14...

@clarkthesharkAre all the batteries updated with the latest firmware? You can check by using BMS Tools SoftwareWe don't have any documentation on that...

@ray Were you able to access your settings? Are you still getting the error message?

@gtsquires You can send me a private message. Those settings look correct. As mentioned, I can look further into this and take a look at the data to s...

Here is a video you can look at, if you haven't already. Dongle ConnectMake sure that you are connecting the dongle to a 2.4Ghz network. Let me know i...

The main thing would be to ensure that the battery breakers are turned off. As you mentioned, you also have the option to add an RSD button to shut do...

@bobinforest as mentioned, you will have to enable Battery Backup mode, to save battery as last resort (when grid goes down, the batteries will power ...

Which batteries are you using with your system?

The app is not designed to download and store the firmware file after the app is closed. You can download the firmware and keep the app open until you...