This issue has been reported to Engineering; however, I have not received an update on their progress yet. I will follow up with them and provide any ...

No worries! I don't have any information on your case at the moment, but after looking into this error code, it does look like you might need to get t...

I will look into this, but at the moment I don't have any information on the 12000XP and the new WallMount battery being certified for UL 9540

@lemoeller We don't have any plans for this. However, our newest WallMount battery has a connection that you can connect directly to it instead of usi...

@pigsy2001gmail-com I went ahead and set Battery Back up mode for you. Do you have EG4 WallMount battery?Also, remember you wont be able to discharge ...

@eagleridgeCan you share a picture of how the batteries are connected to both inverters?

@ravasunpower Have you done a full system restart by removing all power sources? if not, I recommended doing one. Removing, battery power, solar power

@rev114 I apologize for the delayed response. I was out of the office most of last week. I saw that you got in touch with our tech team. Were you able...

@appalachiaoffgridGo to congifuration > Users > user management > editand make sure you have User permission on Normal

@dtbaker61 Sorry for the late response! It will make the inverter charge the batteries for an hour using Grid.

Have you tried disconnecting the generator to see if the warning stops showing up?

If you send me your inverter's serial number, I can help you with the settings.If you can, also share some pictures of how you have the generator conn...

@cfrancisco Can you please share your inverter's serial number?Were you wanting all the data cleared?

@old76ta Try setting the Lithium Type to 1. If it's not working on 1, then we can check the cable and connection between battery and inverter. Lithium...

@fkitzmannCan you post a picture of the inverter? if you can a picture of the whole system, so I can get with my manager on this issue.