@headybrIf you provide your inverter's serial number, we can reset it for you.

@scottmr808 For the WallMount batteries, the Lithium type will be 1 for all the inverters. I did see that you were able to change it. Has your client ...

@scottmr808 Where are you seeing this protection mode? Are you using BMS Tools?

The 18kPv and the 6000XP cannot be paralleled together. To have 2 or more inverters communicating, they would need to be the same (Model) inverters.

I’m sorry you’re experiencing this issue. Does the battery screen turn on, but the battery fails to fully boot up? Or does it not turn on at all?

How many volts are you getting on the inverter on the PV input?With those panels you should be getting about 200V of PV.There is firmware available, b...

Are both legs balanced out?This could also be because there is too much load on one leg.

@joel-brodeur Have you tried enabling Generator Boost?@wardo5757 Understood! I'm trying to gather as much information as possible. Thank you for being...

I apologize for any confusion, but I'm glad you were able to get it connected. If you run into any issues or need further assistance, please let me kn...

@wardo5757 @joel-brodeur @pawnee We are currently looking into this issue.Do you all have Generator Boost Enabled?

@oldfart As mentioned by Joel, you can set up the Wi-Fi dongle to monitor the system using your computer through the EG4 Monitoring Website. You can a...

Typically, yes, the less power you use from the generator, the less the THD the generator outputs.

Warning 27 indicates either a low battery voltage or a communication issue between the battery and inverter, preventing the inverter from receiving th...

What is the voltage on the battery that is going into protection mode?

There is no setting for this. If grid is present, the inverter will not use the generator.