@davidt Just to be clear, do you have 390V or 290V?

You can go to Working Mode and scroll down to Gen Function. These parameters are only applicable when Micro-Grid is enabled.

Did you remove the existing jumper wire between the SW and +12 ports?

Make sure the battery's BMS (RS232) is updated with the latest firmware S02T11. You will need to check this using BMS Tools.

¿Podría compartir fotos de cómo tiene conectadas las baterías?Por favor, asegúrese de que los interruptores DIP estén en la posición correcta; debe es...

@woody350 After further review, it appears that heating blankets can create distortion in the AC waveform due to the controllers used to regulate te...

Can you please provide your inverter's serial number so we can look into this for you?

Are you referring to this? It is at the beginning of every manual.

@kostpower I apologize for the delayed response. I can definitely check on this for you. Can you please send me a private message with your first and ...

How long was the battery in standby? It’s possible the battery was maintaining the inverter on and gradually discharged over time.Have you tried charg...

If there is a PV Arc Fault or PV Ground Fault detected, the inverter will show a 02 Warning (AFCI High), the inverter will not shut down, it will keep...

Since EG4 inverters were not designed for L1 and L2 to produce only 120V, it will likely not perform well, and the output power would be very limited ...

Have you removed the AC connection and see if it runs with only PV?

If you’re experiencing issues with your dongle, I’d be glad to assist. The dongle parameters will help us verify whether it is connecting to the corre...

Try performing a full restart on the system and try again.