@larryz Once you register an account and add your device to the EG4 monitor website, you can go to the EG4 Monitor website and click on Remote update,...

@davidmg I recommend updating the firmware on the Gridboss. The last two updates include several fixes for issues previously reported with the Gridbos...

@dtbaker61Yes, I agree, and I will pass this along to our team. Thank you!

@dtbaker61 You’ll need to create a new account. If you were running multiple units in parallel, they could be added to the same account. However, if t...

@davidmg Which firmware is the Gridboss running on?

@rbeato011 Great, if you need anything or have any other questions, feel free to reach out.

Yes, I would recommend for them to contact their distributor. I'm not sure why it isn't turning on after charging it for so long. If the battery is on...

You can use this String Sizer calculator. SolarPanelApp

You can change it to 5A after 2-3 hours. I would say let it charge for about 8-10 hours at 5A and if that doesn't help it, then you might need to get ...

@dtbaker61 You need to be connected to the dongle's network first so the app can find it. I'm attaching a video that could help. You can start the vid...

@rbeato011Perfect. Here’s a guide to what each blinking light indicates. If the Cloud light is flashing, it means the device is having trouble connect...

Make sure that the DIP switches are correct on both the Gridboss and the 18kPV. Also, make sure you have the Gridboss option selected on the 18kPV.

Try deleting the app and reinstalling it and let me know if that works please!

@2wiley I apologize for the delayed response. I've been a little backed up but I'm glad you got another lineset. Let me know if there is anything else...

Whenever you see it offline and you are at the location, take a picture and see what lights are on or flashing. That will tell us if its disconnecting...