That is not normal behavior, do you have PV and batteries in your system?

You can look at this document that explains connecting the batteries togetherInstalling-EG4-LL-S-w-other-batterirs.pdfYou will need to install the mul...

Do you have the EG4 120000XP or do you have the SNA US 12K LuxPower inverter?

If you fill out the form on our website, we can help you find EG4 certified installers near your area. Get EG4 - EG4 Electronics

Does the dongle have all 3 lights on? If not, can you please let me know which ones are on or blinking?Can you elaborate more on your question "What d...

Is the inverter picking up any voltage from the batteries?If the inputs on the inverter were shorted out, the only option would be to replace the inve...

As previously mentioned, the 18kPV has a maximum AC output capacity of 12,000W. This limit is fixed and cannot be adjusted through settings.

Yes, if grid goes down, your system will use battery power for loads and once they hit that percentage or voltage that is set, the generator will take...

I don't know for sure, but if I were to guess, I would say something like Start:23.5V-24V Stop:28V (if you want full batteries, if not, you can set it...

Are you selling back to grid with AC couple?

Thank you for sharing this information and keep us updated. I’ll continue looking into the issue and will let you know what I find.

Can you share a screenshot of the message you are getting?

The 6000XP does not have a specific setting to force battery discharge. An option is to increase the load demand. Since this is an off-grid inverter, ...

I apologize for the confusion. The automatic updater is limited to firmware version V3.37 and cannot be updated or used with any other firmware.

I recommend checking all your wires and make sure they aren't loose. Do you have a wiring diagram for your system? If so, can you share it so we can l...