I apologize for the delayed response. Were you able to confirm with a voltmeter or multimeter the voltage of the batteries when the warning was showin...

How many WallMount batteries do you have?

Are you trying to have closed loop communication or just open loop (charge/discharge by voltage)?If you have it connected, the inverter should be dete...

@fsissonApologies for the delayed response. I hadn’t seen your other posts. Please know that we do our best to respond to every post as quickly as pos...

It looks like it's already in parallel. So we need to figure out why it's not showing the correct information. Were you able to change the DIP sw...

You can change the Discharge Current Limit to 250A. This will allow the inverter to discharge 12kW from the battery.

You can go to the Overview tab on the website, where you should see a button that says parallel. If you don’t see this option, just let me know and ...

The reason it’s not stopping the discharge is that the system is configured to use the battery before the grid. To change this, you can enable- Batter...

@diver-dave EG4 batteries are capable of communicating with other inverters, which is probably why that question was asked. I don’t recall the specifi...

Those settings look correct. Are you able to share screenshots of the old setting pages so I can look at all the settings? Or you can also share your ...

Can you share a picture of the Dongle Connect Params? I can send you a replacement if need. I just want to confirm that the issue is with the dongle.

If you have the settings correct, it should use batteries. Make sure you have Power Backup-Enabled and make sure that Battery Backup mode is disabled.

Any documentation that we have on this battery is on our website. If you don't find the correct document that you need, you can reach our compliance t...

Are you able to post a screenshot of your current settings so I can try to identity what could be causing the issue?

You are correct. This is not currently possible, as they only have end user accounts, and not installer accounts. Thank you for your feedback; I’ll sh...