Is it showing any warning or Fault codes on the screen or is the screen staying the same as the screenshot then just turns off?

@chris07x The Power Backup feature controls the seamless transition of the inverter to battery power when the grid fails or is interrupted. Enab...

We are still conducting internal testing. Version 0405 remains the current standard release.

@eareyes20 Can you share your inverter's serial number or station name so we can look into this issue for you?

@decker make sure to check the station time, end-user time, and the time on the settings are all the same. If they are not the same the time will inve...

If you are getting the W00, then that is a communication failure with the battery. Meaning you would have to double check the paralleling cables betwe...

@sunfarmer I'm not sure if this will help, but here is a video regarding the Neutral ground bondNeutral Ground Bond Setting Update for EG4 6000 & ...

As long as your wiring matches the configuration shown in the manual, you can place the batteries wherever you prefer. However, the ideal setup is the...

Try restarting the inverter completely by separating all power sources from it and turning it back on. If you still get the code after this, it would ...

@amy Did you have any questions or issues with your system?

The BossBox is designed to support only the 12kPV, 18kPV, FlexBoss21, and FlexBoss18 models. Mounting the GridBoss is not recommended, as the BossBox ...

@wardo5757 I haven’t identified anything, but our team is conducting a more in-depth review of all the data.

In your inverter's settings, you need to change the Battery Type to Lead acid

@darcymyers Thank you for letting me know! I'll pass this along to our team!

@wardo5757 I don't remember if I asked for this already, but are you able to provide me with your inverter's serial number or station name please? We ...