Yes, as of now it is only through windows that you can update the firmware for the battery. You should be able to log in on another device with the sa...

There are 2 firmware updates for the indoor WallMount batteries. RS485=Z02T04 and RS232=S02T11. You will need both RS485 and RS232 cables for these up...

I don't know much about this battery, but what do you have the charge current set to on the inverter?Do you have the inverter on lead acid mode?

Can you please provide more information about your system?How many batteries?Are you using any smart ports or AC couple?

I'm glad you aren't having anymore issues! If you encounter any other issues, feel free to reach out to me!

@fizziocrat Just want to confirm, did you have the backup loads breaker on?@eabowdenDo you have power backup enabled on the inverter settings and also...

Production has not stopped, but they are currently out of stock. I apologize for the inconvenience!

@george-redinger Let me know how this works for you. If the inverter is not operating as you want it to, please let me know and we will do our best to...

@dfwtinkerI apologize for the delayed response, but it looks like it's already resolving the balancing issue. Yes, letting it cycle a few days would b...

I don't believe this is a firmware issue. Significant flickering is typically related to wiring problems. I recommend checking that the neutral and gr...

Eg4 inverters were only made to work together with the same inverter model. You can AC couple an existing grid tied system into the 12kPV; AC coupling...

Solar Assistant sometimes provides inaccurate information. If you don't have any warning or errors on the inverter, this shouldn't be an issue.

Do you have a BMS for the batteries?You will need a BMS if one is not already in place, as it manages and regulates the battery’s charging and dischar...

While it may be possible, it is not recommended since this configuration has not been tested, and the EG4 batteries were not designed to work with tha...

Both R1 and R2 should be down. If you are having trouble getting the communication hub to work, please let me know.