@haitisesThank you for the pictures. I recommend contacting your distributor for replacements. If for whatever reason they don't replace them for you,...

@danrpr1 You can watch this video; it explains step by step on how to get the WallMount battery to communicate with the Sol-Ark inverter. The informat...

@pawnee You can try connecting it this way. That way you ensure that the batteries are charging and discharging evenly.

@ron The closest option is AC charge mode, where the inverter uses either the grid or a generator to power loads and charge batteries. However, it can...

@pawnee Just to be clear the issue remains the same when the inverter switches from generator to battery?I will report this again to the team so we ca...

@wardo5757 Apologies for the confusion—I may have misunderstood your question. I believe you're referring to using PV to charge the batteries and the ...

You are still getting it when it switches to generator and when it switches from genrator to batteries?

How do you have the batteries connected? Are you using external bus bars?

You can find this on the BatInfo tab. Make sure you are able to capture the whole screen.

These are the protocol for the indoor WallMount battery.

Sounds great! Let me know if anything changes.

We sincerely apologize for the sudden price change and understand how frustrating this situation must be. We strive to provide high-quality products a...

Thank you for your feedback! We appreciate your input and will forward this to our team for consideration. We are always working hard to improve our p...

Apologies for the delayed response. As mentioned, an inverter is required to connect the batteries to the Gridboss. You can install the GridBoss and k...