Can you please share your ticket number or inverter's serial number so I can look into this issue for you?

Can you please share a picture of the inverter?Those 2 ports are not usable, since the inverter does not use CT's.

My 2 cents. I don't know if the 12000XP supports monitoring through RS485. I do have a 18KPV and it does have a terminal block that has RS485 on it - ...

  Nature ALWAYS wins! We just THINK we have game! (The proof is in! and it ain't pretty.) The short version: Don't believe the IP ratings of...

And Yes. the fans appear to be able to be ramped and under PWM control. The fan speed algorithm is probably based on an internal heat sink temperature...

For me, it appears that the fans prior to FAAB-2727, they were turning on at ~130 - 140F. See temperature plot as fans cycle. After FAAB-2727, t...

Any stats on how many folks have applied this patch? Any feedback from the community?

Unfortunately I was wrong about the Time+SOC/Volt AC charge parameter working correctly . My AC Charge was not enabled , I hope it is on a list to be ...

Unfortunately I was wrong about the Time+SOC/Volt AC charge parameter working correctly . My AC Charge was not enabled , I hope it is on a list to be ...

You may now use the LOAD connections IF your inverter is a particular release, it was something like "one is grey the other is white" or some oddity. ...

Yes, 2.4ghz, all 3 were solid green. I got a hold of Colton last week and he confirmed: dongle=error. He's got a new one shipping out to me.