EG4 Community Forum

EG4 Eric
EG4 Eric
@eg4eric
Admin
EG4 Online Support
Joined: October 29, 2024 8:29 pm
Last seen: March 23, 2026 3:28 pm
Topics: 39 / Replies: 1022
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RE: Need wording for a label on each EG4 battery, for battery shutdown state.

The main thing would be to ensure that the battery breakers are turned off. As you mentioned, you also have the option to add an RSD button to shut do...

3 months ago
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RE: Where does the power go?

@bobinforest as mentioned, you will have to enable Battery Backup mode, to save battery as last resort (when grid goes down, the batteries will power ...

3 months ago
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RE: Flexboss and 2 EG4 Batteries

Which batteries are you using with your system?

3 months ago
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RE: Update/Downdate 6000XP Firmware at Remote Location

The app is not designed to download and store the firmware file after the app is closed. You can download the firmware and keep the app open until you...

3 months ago
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RE: 18kpv - house load does NOT always take priority

@gtsquires If you share your inverter's serial number, I can guide you through which settings you would need to change.

3 months ago
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RE: 12000XP Abnormal High Fan Speed

@solar1solo Could you please provide a video showing this issue with the fan? I would like to share it with my manager so we can work toward a solutio...

3 months ago
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RE: Enabling SMART LOAD causes issues

@g0380 What transformer are you using for the HVAC?

3 months ago
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RE: Both Green normal indicators not working all of the time

@mattcrum I'm still looking into this, but has this happened at all since then?

3 months ago
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RE: Odd 12000xp behavior when coming off grid-charge to Solar/Battery mode.

@clarktheshark Yes, 1 is correct. That is the correct protocol. Also, having the master battery communicate with the slave inverter can definitely cau...

3 months ago
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RE: Where does the power go?

I can definitely review some data for you. However, please note that the batteries do not remain fully charged, as the inverter has its own power cons...

3 months ago
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RE: EG4 Monitoring System

@powerup We do monitor this, and while I don't have the specific details, I do know that when there is an outage, we make an announcement to ensure ev...

3 months ago
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RE: EG4 Monitoring System

@keith-marler I'm not sure what the cause of it was. Usually when this happens, it's because they are updating the server.

3 months ago
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RE: Using the weekly settings option for FlexBoss21 and setting battery SOC on a daily basis

I also tried this on a system that was updated to the more recent firmware, and it let me set it to 101%.

3 months ago
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RE: RSD on 12000XP and Indoor Wallmount Battery

That's normal. As long as the breaker opens, that means that it's working properly.

3 months ago
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