@mattcrum Absolutely! That’s a common question. You can find a lot of helpful documents available on the product page in case you have any other que...

@eg4newbie It shouldn’t be using the battery if there’s sufficient PV available. If you can share some screenshots of your settings, I can take a look...

@chase Thank you for sharing! Ruixu batteries are not currently on the compatibility list for the 12000XP, so we typically do not provide troubleshoot...

I don’t have an answer at the moment, but as soon as we have more information regarding any potential pricing adjustments, we will be sure to announce...

Great! If you have any other questions or run into any issues, feel free to reach out!

@robstange Everything looks correct on the screenshots. Can you separate the 2.4GHz network?This will help avoid any issues with the connection.

After further investigation, it appears the device is not connecting to the cloud. Could you confirm if the dongle is connected to a 2.4GHz Wi-Fi netw...

@robstange It shows offline on my end. Are you able to share the inverter's serial number?I should be able to add it to the dongle. If not, I can send...

When the grid goes down, the inverter prevents power from feeding back into it. Here’s a link to a document that explains this in more detail.Please l...

Can you share a screenshot of this please?

I don’t believe this is currently available to customers. However, I’ll look into it and let you know if or when it becomes available.

@eg4newbie Yes! Updating the firmware resolved the issue. The firmware update addresses and corrects this problem.

Have you tried Lithium type 6 (Luxpower)? That should work. Please double-check your username and password to ensure they’re correct. If you'd like, y...

For the dongle, you can try pressing and holding the button on the bottom of the dongle for about 5 seconds. This should restart it. If that doesn't r...