The app has a slight delay, and during rapid load changes, it may temporarily display inaccurate data.

What firmware are the batteries running on?If you have not updated them to the latest firmware which is 3.40, I would advise for you to do that first.

I believe F20 on the Sol-Ark is DC Overcurrent Fault.What protocols do you have set on the battery and also on the inverter?

Sorry for the confusion, this would only be for the 18kPV and 12kPV

The latest firmware for the 12kPV is 1E1E. It looks like yours didn't completely update to the latest firmware. If you'd like, I can help you get the ...

@pawnee Were you able to locate the Generator Cool-Down Time on the monitoring website?

No sir, you shouldn't encounter any issues, as this firmware update is designed to affect only the inverter and not the batteries.

@wardo5757 You can configure AC charging based on the SOC. Set the AC charge start percentage to the desired level at which you want the batteries to ...

Thank you for your suggestions! We appreciate your detailed feedback and insights. I will submit this suggestion to our team for consideration. If you...

A new firmware update is now available for the 6000XP. As soon as an update is released for the 12000XP, we will notify everyone. Thank you all for yo...

A new firmware update is now available for the 6000XP. As soon as an update is released for the 12000XP, we will notify everyone. Thank you all for yo...

@sjvickerNo worries! I understand!If you do need any assistance setting the dongle up, feel free to reach out to me or contact us at support@eg4electr...

@dannybeardsley I believe adding a BMS would help the inverter more accurately read the battery voltage. It does appear that the inverter is having di...

That's very interesting—thank you for sharing! I also believe setting it to 100% should resolve the issue. There shouldn't be any problems increasing ...

It will not cause any damage. When I mentioned running by voltage, I was referring to using Lead Acid mode on the inverter. However, I haven’t heard o...