Okay, worked with Spencer some more and he worked with his supervisor and R&D. They came back with the following: The behavior is reflecting t...

Continuing to work with EG4, we have tried a few things and so far to no avail. Initially the ticket was being handled via email and has since been...

@ep357 If you'd like you can send me the serial number of the inverter and your name number, and email and I can have someone reach out to you as soon...

@douglI can update the LCD for you remotely if you'd like. It will take about an hour, but it will not affect any operation with the inverter. It only...

Unfortunately it won't allow me to attach the excel spreadsheets from the EG4 website.

@gottheknack Is this fan tray available separately? No, EG4 doesn't sell this part separately. Can it be replaced "in place"? It depends...

I spoke with someone with support on Friday. He spent a lot of time with me and my installer on the phone, which I appreciate. Made several changes. B...

Is the LCD update less straight forward? I had a ticket open on the constant export problem and EG4 support went through the firmware update but a fe...

@dutch-34Good morning! Have you talked to our Tech Support team? If you would like, you can send me a DM with your name, number and email and I can ha...

  Allen ,   I cannot help with the problem you are having , but I did do an RMA with EG4. There is a phone number on the sticker on s...

Hello???

  Here's a screenshot of the last 30 days state of charge.   It never goes below 20%. And though it doesn't look like it, it does hit ...

@clarktheshark How low do your batteries discharge on a daily basis?