@dtbaker61 Thank you for your input and feedback. I will share this with our team.

Hello Zirrad,   Did you have any luck with this issue? I am currently going through a similar issue and am struggling to find a solution. &...

@eg4eric that is correct. No grid or generator hooked up and those breakers are off.

@ep357Since you mentioned off grid, I'm assuming and confirming that you don't have grid connected to the inverter, correct?

@annettesenk there must be the problem with the generator i purchased jackery generator 5 year ago and still working fine. i can provide you with the ...

@joel-brodeur thanks

Thanks for the reply. The generator is 24kw and was in place prior changing over to EG4. I'm guessing I need to submit a support ticket.

@eg4eric - It was running solid for a couple months. Then on june 4 it did the same thing. lost battery communications for a brief moment, inverter de...

@krzysiek_kta - I wish we had better logging.. something is causing a fault and its not showing up anywhere from what I can tell. - Another mild ...

@clarktheshark Before I got the battery firmware update cables (RS232 and RS 485 ) from RG4 last year I have been running my system in Lead Acid mod...

@eusurp I apologize for inconvenience this has caused! If you I can definitely disabled an account you've made before. However, you would still need t...