@billmag Thank you for bringing this to our attention, and I apologize for the inconvenience. I checked several inverters with previous firmware versi...

What is the station name or inverter's serial number?

Yes, we do offer an ethernet dongle.Ethernet Adapter - EG4 Electronics

Did you update the LCD firmware as well?

You can find the working modes in section 12.3 of the manual. The link is attached below. EG4-12000XP-Manual.pdf

@highstone That's correct! each inverter will handle its own battery but both inverters' will still work together to power the loads.

If you connect the inverter to the third battery, it will draw power from the third battery first, then the middle battery, and finally the left batte...

We can look into this for you. Because this is a second party app, we don't have all the information regarding the app and the dongle.

The RSD will shut down the inverter. This means it will: Stop any output to the EPS Stop charging the batteries Stop charging the ba...

@somej I would have to double check on that, but you can definitely try! Just make sure you set the LL-s as the master battery and make sure that the ...

Are you referring to the changelog?

It sounds like an issue with the settings, but I'd be happy to take a look at them for you if you have the inverters online.

That sounds like an internal issue. I recommend reaching out to your distributor.

Good afternoon, You're right, the sticker is a little confusing. The inverter allows 8kW output, but it can take in 12kW of solar. This unit is consid...

@spencerowen Glad you were able to get it fixed and thank you for bringing it to my attention! I'll let our team know about the time to hold the butto...