@rayIf you send me a private message with your name, address and phone number, I can send you a replacement dongle.

You can set up PV priority charge which will prioritize PV to charge battery in the morning. Make sure that you have Battery backup Disabled, this wil...

Sounds like the batteries have some unbalanced cells.

@a-tech You can connect the 2 Chargeverters to the same set of Bus bars where the batteries are connected to.

For optimal performance, it is recommended that the generator has less than 12% Total Harmonic Distortion (THD), is rated at least 1.5 times the total...

The best choice will be to reach out to your distributor and let them know that you are missing parts.

Is that the main service panel where the neutral/ground bond is located?It doesn't seem like it, but do you have solar on both inverters or only one?A...

It won't cause any damage. While the 6000XP is rated for a continuous output of 6000W, it does support a surge capacity of 12,000W for up to 3.5 secon...

@montufar Currently, there is no firmware update available for this issue. However, I will escalate the matter to our development team for further rev...

At this time, end user accounts do not have the ability to update the battery remotely. Since there is currently no firmware update available for the ...

The BMS manages the charging and discharging of the battery; However, you must set the inverter to stop discharging the battery at a specific voltage ...

Which Inverter are you using?

@chaseI understand your concern, and I’ll be sure to mention this to our team for them to consider.

@eg4newbie It shouldn’t cause any damage since it’s a warning rather than an error. However, it could indicate that one leg is exceeding the 6,000W li...

@mattcrum Absolutely! That’s a common question. You can find a lot of helpful documents available on the product page in case you have any other que...