@natwall1 I would recommend updating the firmware! Most of the time the firmware update resolves this issue, other than that the settings look good an...

@crwsUnderstood! There was an issue with the Monitoring site reporting the wrong information. However, that only effected the RS485 firmware.

@bobandroslyn Any warnings or errors? I recommend double checking your settings, make sure everything is configured correctly, for example AC charge, ...

@crwsYes, it is recommended to update both firmwares on each battery, so all the batteries are operating on the same firmware are up to date.

@cnmmikeYou can change the start to 100 and the end to 255, this will allow the inverter to use AC coupled system all the time. This should help with ...

@powerup Again we apologize for the inconvenience! Thank you for sharing! We will look into this, but other than that, if you run into any other issue...

@mtjag Yes, you would need to set the Charge start Voltage setting. Once the battery goes lower that the set parameter, the generator will begin to ...

@cnmmike What are the parameters that you have set up for AC Couple?

@energybalanced Yes, it is!

@thismainething I will share these too options with our team for future consideration.

@powelljn50 Because your batteries are communicating with the inverter already, there is no need for the communication cable between batteries and cha...

@wade13x Are you having issues with your dongle?

Which EG4 app are you using the new EG4 connect app or the EG4 monitor app?I can definitely pass this along to our team. Do you get the same error whe...

@cshurtz If you run into any other issues, please let me know!

@fkitzmann I can definitely share with the team so we can get this issue resolved. In the meantime, would you like for me to send a replacement dongle...