@joel-brodeur Have you tried enabling Generator Boost?@wardo5757 Understood! I'm trying to gather as much information as possible. Thank you for being...

I apologize for any confusion, but I'm glad you were able to get it connected. If you run into any issues or need further assistance, please let me kn...

@wardo5757 @joel-brodeur @pawnee We are currently looking into this issue.Do you all have Generator Boost Enabled?

@oldfart As mentioned by Joel, you can set up the Wi-Fi dongle to monitor the system using your computer through the EG4 Monitoring Website. You can a...

Typically, yes, the less power you use from the generator, the less the THD the generator outputs.

Warning 27 indicates either a low battery voltage or a communication issue between the battery and inverter, preventing the inverter from receiving th...

What is the voltage on the battery that is going into protection mode?

There is no setting for this. If grid is present, the inverter will not use the generator.

It can work both ways, it depends on how you want it set up. This depends on the panels you are going to use. Some panels produce more voltage than ...

You should still be able to use that generator. It is recommended to use one with a capacity of at least 10kW to ensure sufficient power for both char...

I'm glad to hear you were able to resolve the CT issue. As Ron mentioned, the 18kPV has a battery discharging efficiency of 94%, meaning it will draw ...

Where exactly is the system installed?

@bobro Have you tried through the app or EG4 monitor website?

@jareds I can confirm that using batteries in series can sometimes cause issues with the inverter, leading to abnormal operation.Regarding charging, o...

@caesarv Where do you have your PV grounded? Also, are you running the inverter on Lead-acid for these batteries?