@stephenm If you send me a DM with your name, address, number and email, I can provide you with a replacement dongle. This is a Wi-Fi dongle correct?

It’s best to evenly distribute the arrays across all inverters connected in parallel.

If you provide your inverter's serial number, I can go ahead and get that cleared for you.

You can make your own wires; however, if that’s not something you’re able to do right now, we can continue troubleshooting and revisit this step later...

When you installed the CT's, did you install them with the arrows pointing towards the inverter?

Good morning! You will need to change the time and set the correct time zone in the following: Configuration > Station > Station Management ...

@JanvozenilekWe apologize for the delay in responding to your email. Due to a higher-than-usual volume of inquiries, our response times have been slig...

If possible, I recommend wiring the batteries as shown in the image below. I'm not saying that this will resolve the issue completely, but it could be...

I apologize that no one has been able to get in touch with you. We have been receiving a high volume of emails, but we are responding to them in the o...

Is the system online so I can review the settings and ensure everything is correct?

@larryz Got it. Yes, it's available in the Gridboss Manual, which I'm leaving below. Starting on page 66.EG4-GridBOSS-Model-MI-200-2P-HYB-AW-03-User-M...

There is no way to change the serial number, but you can also use the station name to identify your system.

@dtbaker61 Thank you for bringing this to our attention and I will pass this along as well to our team for review. The 3000EHV is only compatible with...

No problem at all. As long as Battery Share is disabled, you shouldn’t encounter any issues. Keep in mind that the batteries will discharge at varying...

@dtbaker61 I understand. Since this is a second-party app, we are unable to make direct changes ourselves, but we can submit your request to the compa...