@rick151You can try setting the inverter to Battery Type: Lithium and Lithium Type: 2 (Pylon Protocol)

@sgazulaCan you share a screenshot of what you see?Are you using a computer?Everything is working normal and there should be no issues.

@jxnhrpr As long as the inverter has at least one power source, the firmware will install. However, if PV is not connected to the inverter, the MPPT p...

@mtjag Do you know what the voltage was on the batteries when the inverter shut down?

@cgrecoWe would need to know exactly what loads were on, to figure out if it was truly pulling 12kW to the load.

I can definitely pass this along to our team as a feature request. I haven't heard of this being something that will be integrated into the app in the...

@mtjagWhat do you have set for the Discharge Cut-off Voltage?

Whoever is having this issue, can you please share your station name or serial number so we can gather information and work towards a solution as soon...

@powerup I apologize for the inconvenience! Our team is aware of this issue and are currently working on resolving this issue. Does the monitoring sho...

@solargearWe will ensure this gets corrected. The latest firmware for all batteries is available on each product page. We were advised that installing...

@swoods Thank you for this information! Everything should be resolved and no one should be having any issues. If anyone is having issues, please let m...

@powerup Thank you for bringing this to our attention. I’ve already reported it, and it should be resolved shortly.

Does the battery have Luxpower protocol?

Throughout the update, the inverter will automatically cycle power as it moves from one update to the next. It's best if you have the modem and router...

@bobcYou can update batteries and inverter to the latest firmware. no need to be done in sequence.