@talk2dang Does your dongle have a button on the bottom? If it does, you can hold that button for about 5 seconds and it will reboot the dongle. Also,...

@hanzi The low voltage you’re seeing on the PV inputs is due to the PV and batteries sharing the same DC bus. As a result, there will be very little v...

@talk2dang Is the router close to the dongle?

Which firmware version are you running on the 18kPV and What do you have the Lithium type/brand set to?

@hanzi Thank you for this! Let me share this with our team and I will update you as soon as we have an answer.

@zeppelin Are you using a 120V or 240V generator and are you charging the batteries at 70A with the chargeverter?

@zeppelin Have you tried charging the batteries with only the chargeverter, no PV? If so, do you get the same results?

@Joel-brodeur @pawnee Could you both send me a private message with your inverter's serial number? I'd like to review some data and verify that everyt...

@hanzi When you measured the PV input at the inverter, were the batteries still connected? If so, try disconnecting the battery power and measuring ag...

Sorry for the late response! I try to answer as soon as possible! Yes, this makes sense, Since the inverter must convert AC to DC to charge the batter...

Is the "Grid Boss Enable" option Enabled?This would be located in the settings on the top right under "Working Mode" and then under "Advanced settings...

Do you have Cat5e cable or higher with pins 7 & 8 only?Make sure the LL-S batteries are on top, meaning the LL-S battery is the master battery tha...

@zeppelin If you'd like, I can separate the inverters to give you the view you're requesting. They will no longer appear in parallel on the monitoring...

It’s probably due to residual energy. Have you tried turning it on or leaving it on to see if the energy drains out?Also, If the PV is connected, it w...

@zeppelin Make sure that notifications for this app are enabled in your phone settings.