@dutch-34Good morning! Have you talked to our Tech Support team? If you would like, you can send me a DM with your name, number and email and I can ha...

  Allen ,   I cannot help with the problem you are having , but I did do an RMA with EG4. There is a phone number on the sticker on s...

Hello???

  Here's a screenshot of the last 30 days state of charge.   It never goes below 20%. And though it doesn't look like it, it does hit ...

@clarktheshark How low do your batteries discharge on a daily basis?

@dtbaker61 Thank you for your input and feedback. I will share this with our team.

Hello Zirrad,   Did you have any luck with this issue? I am currently going through a similar issue and am struggling to find a solution. &...

@eg4eric that is correct. No grid or generator hooked up and those breakers are off.

@ep357Since you mentioned off grid, I'm assuming and confirming that you don't have grid connected to the inverter, correct?

@annettesenk there must be the problem with the generator i purchased jackery generator 5 year ago and still working fine. i can provide you with the ...

@joel-brodeur thanks

Thanks for the reply. The generator is 24kw and was in place prior changing over to EG4. I'm guessing I need to submit a support ticket.

@eg4eric - It was running solid for a couple months. Then on june 4 it did the same thing. lost battery communications for a brief moment, inverter de...