Scroll down and click on firmware and you should see the download link for version 25 Make sure cable from remote lcd screen is connected to the inv...

I am having the same issue. LCD screen was working, updated flexboss to FAAB-2727 and now no current data on screen. Normal green light on right sid...

I tried it. The 280AH was listed so gave it a shot - Soft bricked the BMS and SS even remotely could not restore it. Only local RS 232 and RS 485 up...

Okay, worked with Spencer some more and he worked with his supervisor and R&D. They came back with the following: The behavior is reflecting t...

Continuing to work with EG4, we have tried a few things and so far to no avail. Initially the ticket was being handled via email and has since been...

@ep357 If you'd like you can send me the serial number of the inverter and your name number, and email and I can have someone reach out to you as soon...

@douglI can update the LCD for you remotely if you'd like. It will take about an hour, but it will not affect any operation with the inverter. It only...

Unfortunately it won't allow me to attach the excel spreadsheets from the EG4 website.

@gottheknack Is this fan tray available separately? No, EG4 doesn't sell this part separately. Can it be replaced "in place"? It depends...

I spoke with someone with support on Friday. He spent a lot of time with me and my installer on the phone, which I appreciate. Made several changes. B...